If you want to retrieve the menu for required system access, you can find it under the 'Help' menu. Pass this code + the password on to the CT Helpdesk when asked so that your screen can be taken over.ģ. ![]() If both options are green, you can use TeamViewer.ġ + 2. Grant TeamViewer the authorization for 'Accessibility' (you will probably have to click on the lock at the bottom left to unlock the setting before you can authorize it). Step 4: Click on Install to download the updates. Step 3: Tap on 'Check for updates.' if there is any latest update available, you will see a message 'New version of TeamViewer is available. Step 2: Click on Help from the horizontal bar at the top of the screen. Now do the same for 'Accessibility' and follow the same procedure as before. Step 1: Launch the TeamViewer app on your Mac. Grant TeamViewer the authorization (you will probably have to click on the lock at the bottom left to unlock the setting before you can authorize it). MacOS will ask to open the 'System preferences' screen to authorize TeamViewer for 'Screen recording'. Click on 'Request Access' at 'Screen Recording'. Mac, or mobile device, download and install the TeamViewer QuickSupport app on devices. The screen must be visible and the Helpdesk must be able to control the mouse/keyboard.ġ. The TeamViewer QuickSupport and Host apps allow you to access and support attended or unattended mobile devices for your organization, including commercial-grade devices running Android, like digital signage, interactive kiosks, or point of sale systems. TeamViewer requires a number of authorizations on macOS. You are asked to agree to the terms and conditions.
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